What should I do if reconciliation fails with 'Reconciliation could not be completed'?

Short Answer: Click 'Run reconciliation again' and, if it still fails, check your uploaded files for missing or invalid data or contact support.

PreRequisites

1. You are viewing the reconciliation error screen.

2. You have access to the uploaded bank and books files to make corrections if needed.

Steps

1. On the error screen, read the message shown under the alert box.
   The message explains that the reconciliation could not be completed due to a temporary issue and suggests retrying or checking files.

2. Click the 'Run reconciliation again' button.
   The system will restart the reconciliation process and show processing status or updated results.

3. If the error persists, review your data:
   • Check the Skipped records section for issues like missing date, invalid format, or missing amount.
   • Inspect your uploaded bank and books files for incomplete or incorrect data.

4. Fix the issues in your source files (e.g., add missing values, correct formats), then re-upload or re-run reconciliation.

5. If the problem still continues, contact support and share the Recon ID shown at the top-right of the report.
   This helps support investigate the issue quickly.

Troubleshooting

1. Clicking 'Run reconciliation again' shows the same error.

   Likely Cause:

   • There are data issues in the uploaded files causing repeated failure.
   • There may be a temporary backend issue.

   Action:

   • Check Skipped records for errors.
   • Correct the source files and re-run reconciliation.
   • If files appear correct, note the Recon ID and contact support.

Note: Always keep the Recon ID handy when contacting support to help them trace and resolve the issue faster.