Why won't my file upload on the New reconciliation page?

Short Answer: Common causes include unsupported file format, file size over 10MB, network/browser issues, or incorrect file structure.

PreRequisites

1. File is in CSV, XLS, or XLSX format

2. File size is 10MB or smaller

3. Stable internet connection

Steps

1. Check file format and size.
   Ensure your file is CSV, XLS, or XLSX and within the 10MB limit (shown under the upload box).

2. Retry the upload.
   Use ‘Upload file’ or drag and drop the file into the upload area.

3. Re-save or split the file.
   Open the file in a spreadsheet tool and re-save/export it in a supported format, or split it into smaller files.

4. Check browser or network issues.
   Verify your internet connection or try uploading from a different browser or device.

Troubleshooting

1. Error: Maximum file size exceeded
   Likely Cause: File is larger than 10MB
   Action: Reduce file size, split the file, or export a smaller dataset

2. Error: Unsupported file format
   Likely Cause: File is not CSV/XLS/XLSX
   Action: Convert and save the file in a supported format

3. Upload stalls or times out
   Likely Cause: Network or browser issue
   Action: Check internet connection, retry, or switch browser/device

4. File uploads but fails during reconciliation
   Likely Cause: Incorrect file structure or missing required columns
   Action: Use ‘View sample data format’ to verify layout and update your file before re-uploading

Note: If the issue continues after these steps, try another browser or contact your admin/support team for assistance.