Short Answer: 'No reconciliations found' means no records match your active filters. Adjust the filters or create a new reconciliation.
PreRequisites
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Be signed in
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Be on the Reconciliations page
Steps
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Confirm the message: 'No reconciliations found' and read the hint beneath it.
You see: 'No reconciliations found' and 'Try adjusting your filters to view available reconciliations.' -
Set 'Run by' to 'All users' to include reconciliation runs by everyone.
'Run by' displays 'All users'. -
Set 'Reconciliation for' to 'All reconciliations' to widen the scope.
'Reconciliation for' displays 'All reconciliations'. -
Broaden or clear the 'Reconciliation type' filter (if possible) and try again.
The reconciliation list refreshes and shows matching items if any exist. -
If you still see no results, click '+ New reconciliation' to create a reconciliation or check with your team if reconciliations should exist.
You either begin a new reconciliation or confirm there are no past reconciliations to display.
Troubleshooting
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No reconciliations appear after broadening filters.
LikelyCause: There are no reconciliations in the system yet or data sync is delayed.
Action: Wait a few minutes, refresh the page, and if reconciliations still do not appear contact your administrator. -
You expect results but see none.
LikelyCause: You may lack permission to view certain reconciliations.
Action: Ask your administrator to confirm your access level for reconciliations.