Home Intercompany Reconciliation Why can't I upload my file?

Why can't I upload my file?

Last updated on Apr 24, 2026

Short Answer: Uploads commonly fail because the file is not CSV/XLS/XLSX, is larger than 10MB, or a browser/network issue is preventing the upload.

PreRequisites

  1. Be on the New reconciliation page

  2. Have your file accessible on your computer

Steps

  1. Check the file type and size. Confirm it is CSV, XLS, or XLSX and under Maximum file size: 10MB.
    You know whether the file meets format and size requirements.

  2. Try uploading again by dragging & dropping into the target panel or by clicking Upload file.
    If format/size are correct, the file should start uploading.

  3. If upload still fails, refresh the page and retry or try a different browser.
    Upload succeeds or you identify a browser-specific issue.

  4. If needed, split the file into smaller files or re-export it from the source system in a supported format.
    A smaller or correctly formatted file uploads successfully.

Troubleshooting

  1. Upload shows an immediate rejection or 'unsupported file type' message.
    LikelyCause: File is not CSV/XLS/XLSX or has the wrong file extension.
    Action: Open the file in your source application and export/save it as CSV, XLS, or XLSX, then retry.

  2. Upload fails with a size limit error.
    LikelyCause: File exceeds Maximum file size: 10MB.
    Action: Reduce file size by removing unused rows/columns or split the file into multiple smaller files under 10MB.

  3. Upload dialog doesn't open or drag & drop does nothing.
    LikelyCause: Browser extensions or blockers interfering, or a temporary script error.
    Action: Disable extensions that might block uploads, refresh the page, or try a different browser.

Note: If you continue to see unexplained upload failures after trying the fixes above, capture any error messages and retry in a different browser to isolate the issue.