Recipients say they can't open the report link I shared. What should I check?

Short Answer: Check Report access: if Private only team members can view. Add recipients under Add emails or change Report access to Public and click Save so anyone with the link can view.

PreRequisites

1. Share this report modal is open

2. Have the recipient email addresses handy

Steps

1. Open the Share this report modal and check which Report access radio option is selected (Private or Public).
   You know whether the report requires team membership to view or is link-accessible.

2. If the report is Private, add the recipient email(s) via Add emails and click Save.
   Recipients are added to People with access and can sign in to view.

3. If you want recipients to view without signing in, select Public under Report access and click Save, then Copy link and resend it.
   Recipients can open the report without logging in.

4. Confirm recipients are using the same email you added and that they are signed in if the report is Private.
   Recipient can access the report.

Troubleshooting

1. Recipient still sees an access error after being added.
   LikelyCause: They may not be signed in with the added email or their invitation did not process.
   Action: Ask them to sign out and sign back in with the same email you added; if the issue persists, remove and re-add the email and click Save.

2. Link works for some people but not others.
   LikelyCause: The report is Private and only listed team members can view; unlisted recipients cannot view.
   Action: Either add the missing recipients to People with access or change the Report access to Public and click Save.