How do I start a new credit card reconciliation?

Short Answer: Select 'Credit card reconciliation', upload the Credit card statement and Books files, enter the 'Credit card account name', then click 'Run reconciliation'.

PreRequisites

1. Be signed in to your account

2. Have your credit card statement file ready (CSV, XLS, XLSX; ≤ 10MB)

3. Have your Books / Books of accounts file ready (CSV, XLS, XLSX; ≤ 10MB)

Steps

1. Open the 'New reconciliation' page.
   Page header 'New reconciliation' and instructions are visible.

2. Under 'Select reconciliation type', confirm 'Credit card reconciliation' is selected (shows 'Credit card statement vs books').
   Correct reconciliation type is selected.

3. In the 'Credit card statement' panel, drag & drop your statement file or click 'Edit' to replace an existing file.
   The panel shows the uploaded filename

4. In the 'Books / Books of accounts' panel, drag & drop your Books file or click 'Upload file'.
   The Books file appears in the panel.

5. Enter the credit card account name into the 'Credit card account name' field.
   The field displays the name you typed.

6. Click 'Run reconciliation' (top-right) to start the process.
   The system begins reconciliation and may prompt you to map required fields.

Troubleshooting

1. Clicking 'Run reconciliation' does nothing.
   LikelyCause: One or both files are not uploaded, or the account name is empty.
   Action: Upload both files and fill the 'Credit card account name', then retry.

2. A file upload is rejected.
   LikelyCause: Unsupported format or file exceeds 10MB.
   Action: Convert to CSV/XLS/XLSX and ensure size ≤ 10MB, then upload again.

3. Wrong file uploaded to the wrong panel.
   LikelyCause: Files were placed incorrectly.
   Action: Use 'Edit' in the Credit card statement panel to replace it, and re-upload the correct file in the Books panel.

Note: If you're new, use 'New here? Schedule a 10-min guided setup →' under the page subtitle for a walkthrough.