Short Answer: Common causes include a typo in 'Work email *', the message landing in spam/junk folders, or temporary delivery delays. Confirm the email address and use 'Resend' on the verification page if needed.
PreRequisites
- Access to the email account used during sign-up.
Steps
-
Check the verification page to confirm which email address received the message (for example: **"We've sent a verification email to **[email protected].").
This confirms the exact email address used by the system. -
Search your inbox and check Spam, Junk, or Promotions folders for messages from CleverBalance.
The verification email may have been filtered automatically. -
If the email address is incorrect, return to the Sign up page and correct the *'Work email ' field, then click 'Continue' again.
A new verification email will be sent to the corrected address. -
If you still don’t receive the email, wait for the 'Resend' countdown on the verification page and click 'Resend'.
A second verification email will be sent.
Troubleshooting
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A corporate email account is not receiving the verification message.
Likely Cause: Your company’s mail server blocked or quarantined the message.
Action: Check spam/quarantine folders, try a different email address (personal or alternate work email), or ask your IT team to allow emails from cleverbalance.com.
-
No email arrives even after multiple resend attempts.
Likely Cause: A delivery issue or the email address was entered incorrectly.
Action: Confirm the exact address shown on the verification page, try another email address, or wait a few minutes before trying Resend again.
Note: The verification page displays the email address used during sign-up, which helps confirm where the verification email was sent.