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By Vishwesh Sarkar
• 35 articles

How do I create a CleverBalance account with my work email and password?

Short Answer: On the Sign up page, enter First name, Last name, Work email, and Password (Minimum 8 characters), check 'I agree to the Terms and Privacy Policy', then click 'Continue'. PreRequisites 1. A valid work email address you can access. 2. A password with at least 8 characters. 3. A working internet connection. Steps 1. Open the Sign up page (/signup). The sign-up form appears with fields for 'First name *', 'Last name *', 'Work email *', 'Password *', plus 'Continue' and 'Sign up with Google'. 2. Enter your first name in *'First name ' (placeholder: 'Enter your first name'). Your first name is entered in the field. 3. Enter your last name in *'Last name ' (placeholder: 'Enter your last name'). Your last name is entered. 4. Enter your work email in *'Work email ' (placeholder: '[email protected]'). Your work email address is entered. 5. Enter a password of at least 8 characters in *'Password ' (placeholder: 'Minimum 8 characters'). Use the eye icon to show or hide the password if needed. The password meets the minimum length requirement. 6. Check the box 'I agree to the Terms and Privacy Policy', then click 'Continue'. You are redirected to the verification page showing 'Check your inbox — you're almost in.' along with the email address that received the verification message (screen_1.png). Troubleshooting 1. You cannot click 'Continue' or the form won’t submit. Likely Cause: One or more required fields are empty, or 'I agree to the Terms and Privacy Policy' is not checked. Action: Fill all fields marked with ***** and check the Terms and Privacy Policy box, then click 'Continue' again. 2. The password is rejected or an error appears during submission. Likely Cause: The password is shorter than the required 8 characters. Action: Enter a password with at least 8 characters (see the *'Password ' placeholder 'Minimum 8 characters'). 3. The form submission fails with a network error. Likely Cause: A temporary internet or server issue. Action: Check your internet connection and try submitting the form again after a moment. Note: The input placeholders include 'Enter your first name', 'Enter your last name', '[email protected]', and 'Minimum 8 characters'. The 'Terms' and 'Privacy Policy' text in the checkbox label are clickable links.

Last updated on Mar 06, 2026

How do I verify my email after signing up?

Short Answer: Open the verification email sent to your Work email and click the yellow 'Verify my email' button, or use the direct verification link. Complete this within 30 minutes. PreRequisites 1. Access to the Work email address used during sign-up. 2. You clicked 'Continue' on the Sign up page and reached the verification page. Steps 1. After signing up, confirm you see "Check your inbox — you're almost in." and the message **"We've sent a verification email to **[email protected]." The verification page confirms that the email was sent to the address shown. 2. Open the verification email with the subject "Welcome to CleverBalance — finance automation starts here." The email includes a greeting and a yellow 'Verify my email' button. 3. Click the yellow 'Verify my email' button. The verification link opens and confirms your email address. 4. If the button does not work, use the direct verification link shown under "Or click on the below link:" by copying it into your browser. Opening the link manually completes the email verification. 5. Complete the verification within 30 minutes, as the email states "This link will expire in 30 minutes for security reasons." Your account verification succeeds if completed before the link expires. Troubleshooting 1. You didn’t receive the verification email. Likely Cause: Typo in the Work email, spam filtering, or delivery delay. Action: Confirm the email address shown on the verification page, check spam/junk/promotions folders, and click 'Resend' after the countdown if needed. 2. The 'Verify my email' button doesn’t work. Likely Cause: Your email client blocked the button or altered the link format. Action: Copy the direct verification URL shown below the button and paste it into your browser’s address bar. 3. The verification link shows an error or says it has expired. Likely Cause: More than 30 minutes passed since the email was sent. Action: Return to the verification page and click 'Resend' once the countdown finishes to request a new verification link. Note: The verification email includes a greeting like "Hi {{FirstName}}" and provides a plain verification link in case the button is blocked.

Last updated on Mar 06, 2026

Why didn't I receive the verification email?

Short Answer: Common causes include a typo in 'Work email *', the message landing in spam/junk folders, or temporary delivery delays. Confirm the email address and use 'Resend' on the verification page if needed. PreRequisites 1. Access to the email account used during sign-up. Steps 1. Check the verification page to confirm which email address received the message (for example: **"We've sent a verification email to **[email protected]."). This confirms the exact email address used by the system. 2. Search your inbox and check Spam, Junk, or Promotions folders for messages from CleverBalance. The verification email may have been filtered automatically. 3. If the email address is incorrect, return to the Sign up page and correct the *'Work email ' field, then click 'Continue' again. A new verification email will be sent to the corrected address. 4. If you still don’t receive the email, wait for the 'Resend' countdown on the verification page and click 'Resend'. A second verification email will be sent. Troubleshooting 1. A corporate email account is not receiving the verification message. Likely Cause: Your company’s mail server blocked or quarantined the message. Action: Check spam/quarantine folders, try a different email address (personal or alternate work email), or ask your IT team to allow emails from cleverbalance.com. 2. No email arrives even after multiple resend attempts. Likely Cause: A delivery issue or the email address was entered incorrectly. Action: Confirm the exact address shown on the verification page, try another email address, or wait a few minutes before trying Resend again. Note: The verification page displays the email address used during sign-up, which helps confirm where the verification email was sent.

Last updated on Mar 06, 2026

How do I accept an invitation to join an organization on CleverBalance?

Short Answer: Open the invitation email and click "Accept invitation" (or use the verification link). Then follow the on-screen steps to either "Join organization" or "Create account & join". PreRequisites 1. Access to the invitation email you received. 2. Use the same email address the invitation was sent to. 3. The invitation must still be valid (the email states: "This invitation will expire in 7 days for security reasons."). Steps 1. Open the invitation email titled "[Inviter Name] has invited you to join their organization on CleverBalance." The email shows an "Accept invitation" button and a verification link under "Or click the link below:". 2. Click "Accept invitation" (or copy the verification link and open it in your browser). Your browser opens the CleverBalance invite page and begins the join flow. 3. If you already have a CleverBalance account, click "Join organization" on the "You're about to join Acme Corp" page. You are added to the organization's workspace while keeping your existing organizations separate. 4. If you do not have an account, complete the sign-up form by filling "First name *", "Last name *", and *"Password " (minimum 8 characters). Required fields are filled and the password meets the minimum length requirement. 5. Click "Create account & join" to finish account creation, or "Join organization" if you already have an account. Your account is created or linked, and you join the invited organization. Troubleshooting 1. Clicking the invite opens a page that says "Oops! This invite link is no longer valid." Likely Cause: The invitation link expired, was already used, or the invite token is invalid. Action: Request a new invitation from the person who invited you, or click "Return to login" on the invalid-link page. 2. The "Accept invitation" link does not open when clicked. Likely Cause: Your email client or browser blocked the link. Action: Copy the verification link shown under "Or click the link below:" and paste it into your browser address bar. 3. You are signed into a different CleverBalance account than the invited email. Likely Cause: The invitation is tied to a different email address than your current session. Action: Sign out, sign back in with the invited email address, and reopen the invite link. Note: If you weren’t expecting the invitation, the email states: "If you weren’t expecting this invite, you can safely ignore this message.

Last updated on Mar 06, 2026

How do I create an account and join the invited organization?

Short Answer: On the "Join XYZ Corp on CleverBalance" page, enter "First name *", "Last name *", and a *"Password " (minimum 8 characters), then click "Create account & join". Answer PreRequisites 1. You opened the invite link from the invitation email, and the link is valid. 2. You are not already a CleverBalance user with the invited email address. Steps 1. From your invitation email, click "Accept invitation" to open the sign-up page. You land on the "Join XYZ Corp on CleverBalance" sign-up form. 2. Confirm the page heading reads "Join XYZ Corp on CleverBalance." This confirms you are on the correct organization sign-up page. 3. Enter your *"First name " (placeholder: "Enter your first name"). The first name field is populated. 4. Enter your *"Last name " (placeholder: "Enter your last name"). The last name field is populated. 5. Enter a *"Password " that meets the "Minimum 8 characters" requirement. Use the eye icon if you want to check what you typed. The password field meets the minimum length requirement. 6. Click "Create account & join" to finish registration and join the organization. Your account is created and you are added to the organization's workspace. Troubleshooting 1. "Create account & join" is disabled or nothing happens when clicked. Likely Cause: One or more required fields are empty, or the password is too short. Action: Fill *"First name " and "Last name *", and enter a password with at least 8 characters, then try again. 2. The password is rejected or shows a validation error. Likely Cause: The password does not meet the minimum requirement. Action: Use a password with 8 or more characters and ensure there are no accidental spaces before or after the password. 3. The invite opens an invalid-link page instead of the sign-up form. Likely Cause: The invitation link has expired or has already been used. Action: Ask the inviter to send a new invitation and open the new link. Note: The password field placeholder displays "Minimum 8 characters." The page also includes an eye icon that lets you reveal or hide the typed password.

Last updated on Mar 06, 2026

How do I request a new invite if my link expired or I never received it?

Short Answer: Contact the person who invited you and ask them to send a new invitation. If you see the invalid-link page, you can also click "Return to login" and retry after receiving the new invite. PreRequisites 1. Contact information for the inviter or organization admin. 2. Access to your email inbox to receive the new invitation. Steps 1. If you see the invalid-link page, note the message suggesting: "You can request a new invite or contact the person who invited you." This indicates the invitation link is no longer valid. 2. Contact the inviter (via email, chat, or your organization’s admin channel) and ask them to resend the invitation. The inviter will send a new invitation email to your address. 3. When the new invite arrives, open the email and click "Accept invitation" to begin the join or sign-up process. The new link will allow you to join the organization. Troubleshooting 1. The inviter cannot find the option to resend the invite. Likely Cause: They may need to check their organization settings or have the appropriate admin permissions. Action: Ask the inviter to review their CleverBalance admin settings or contact their organization admin to resend the invitation. 2. You never received the invitation email. Likely Cause: The email may have been blocked, filtered to spam, or sent to an incorrect address. Action: Ask the inviter to confirm the correct email address and resend the invite. Also check your spam/junk folders. Note: If your invite link expired, the original email cannot be reused. A new invitation email must be generated by the inviter.

Last updated on Mar 06, 2026

How do I log in to CleverBalance?

Short Answer: Enter your Email and Password on the Login page, optionally check "Remember me", then click "Login" or choose "Continue with Google". Answer PreRequisites 1. A CleverBalance account (email and password). 2. Internet connection. 3. If Two-factor authentication is enabled: access to your authenticator app or recovery codes. Steps 1. Open the Login page and enter your email in the "Email" field (placeholder: "Enter your email"). Your email address is entered in the Email field. 2. Enter your password in the "Password" field (placeholder: "Minimum 8 characters"). Click the eye icon to show or hide the password if needed. Your password is entered and visible/hidden using the eye icon. 3. Optional: check the "Remember me" box to stay signed in on this device. The "Remember me" checkbox is selected (or left unchecked if you prefer). 4. Click the yellow "Login" button. If Two-factor authentication is enabled, you will be taken to the "Two-factor authentication" screen; otherwise, you will be signed in. 5. Alternative: click "Continue with Google" to sign in using your Google account. The Google sign-in flow begins. 6. If you don’t have an account, click "Sign up". The sign-up flow begins. Troubleshooting 1. Login fails or returns to the Login page. Likely Cause: Incorrect email or password. Action: Verify the email and password you entered. Ensure the password meets the "Minimum 8 characters" requirement. If you forgot your password, click "Forgot password?". 2. Password too short. Likely Cause: Password has fewer than 8 characters. Action: Enter a password with at least 8 characters. 3. You are prompted for a two-factor code after clicking "Login". LikelyCause: Two-factor authentication (2FA) is enabled for your account. Action: Enter the 6-digit code from your authentication app on the "Two-factor authentication" screen or use a recovery code. Note: Avoid selecting "Remember me" on public or shared devices.

Last updated on Mar 06, 2026

How do I sign in using a recovery code?

Short Answer: On the Two-factor authentication screen click "Use recovery code", enter one of your saved recovery codes into "Enter your recovery code", then click "Continue". Answer PreRequisites 1. You previously generated and saved recovery codes for your CleverBalance account. 2. Access to one of your saved recovery codes. Steps 1. On the "Two-factor authentication" screen click the "Use recovery code" link. The "Enter your recovery code" screen opens. 2. On the "Enter your recovery code" screen, type one of your generated recovery codes into the field labeled "Enter your recovery code". The recovery code is entered in the input field. 3. Click the yellow "Continue" button. If the recovery code is valid, you will be signed in. 4. If you change your mind, click "Cancel" to return to the previous screen or use "Back to login" on the earlier page. You return to the Login or Two-factor authentication screen. Troubleshooting 1. Recovery code is not accepted. Likely Cause: The code contains a typo, has already been used, or is not one of your generated codes. Action: Retype the code carefully (check for similar characters), try another saved recovery code, and ensure there are no extra spaces. If you have no remaining recovery codes, contact your administrator or support to regain access. 2. You never generated recovery codes or cannot find them. Likely Cause: Recovery codes were not generated or saved for your account. Action: Return to the authenticator app method on the Two-factor authentication screen or contact your administrator/support to restore access. Note: The recovery code flow requires one of your previously generated recovery codes. Store these codes securely when you create them.

Last updated on Mar 06, 2026

How do I verify my two-factor authentication code?

Short Answer: Open your authentication app, enter the 6-digit code into "Enter two-factor authentication code", then click "Verify code". Answer PreRequisites 1. Two-factor authentication (2FA) enabled for your account. 2. Access to your authenticator app (for the 6-digit code) or a saved recovery code. Steps 1. On the "Two-factor authentication" screen, open your authentication app to view the 6-digit code for CleverBalance. The current 6-digit code is visible in your authenticator app. 2. Enter the 6-digit code into the field labeled "Enter two-factor authentication code". The code appears in the input field. 3. Click the yellow "Verify code" button. If the code is valid, you will be signed in. 4. If the code fails or you cannot access the authenticator, click "Use recovery code" or "Back to login". You can either enter a recovery code or return to the Login page. Troubleshooting 1. The 6-digit code is rejected or marked invalid. Likely Cause: The code expired, was typed incorrectly, or belongs to a different account entry. Action: Wait for your authenticator app to generate a new code, re-enter it carefully, and ensure you selected the CleverBalance account in the authenticator app. Then click "Verify code" again. 2. You cannot find a code in your authenticator app. Likely Cause: The authenticator may not be set up for this account or the device time is incorrect. Action: Click "Use recovery code" on the Two-factor authentication screen to sign in using a recovery code, or check that your device’s time settings are correct and the authenticator is properly configured for CleverBalance. Note: The screen message reads: "Enter the 6-digit code from your authentication app. This helps keep your account secure."

Last updated on Mar 06, 2026

I didn't receive my two-factor authentication code — what should I do?

Short Answer: Click "Use recovery code" on the Two-factor authentication screen to sign in with a recovery code, or click "Back to login" to try another sign-in method. PreRequisites 1. Have one of your generated recovery codes available (if you plan to use a recovery code). 2. Access to the device with your authenticator app (if using an app-generated code). Steps 1. On the "Two-factor authentication" screen click the "Use recovery code" link. The "Enter your recovery code" screen opens. 2. Enter one of your saved recovery codes into "Enter your recovery code" and click "Continue". If the code is valid, you will be signed in. 3. If you don’t have recovery codes, click "Back to login" to return to the Login page and try another sign-in option such as "Continue with Google" or "Forgot password?". You return to the Login page. 4. If you remain locked out, contact your organization administrator or support team for account recovery. Support can guide you through restoring access. Troubleshooting 1. No code appears in the authenticator app or the app shows no CleverBalance entry. Likely Cause: The authenticator app was not set up for this account or you may be checking the wrong account entry. Action: Check all entries in your authenticator app for CleverBalance, confirm you are using the correct account, and ensure your device time settings are accurate. If you still cannot obtain a code, use a recovery code. 2. No recovery codes available. Likely Cause: Recovery codes were not generated or have been lost. Action: Try other sign-in methods on the Login page (for example "Continue with Google" or "Forgot password?"), or contact your administrator/support team to recover your account. Note: The "Use recovery code" link appears directly on the Two-factor authentication screen and allows you to sign in when the authenticator code is unavailable.

Last updated on Mar 06, 2026

I didn't receive the password reset email — what should I do?

Short Answer: Check Spam/Junk, confirm you entered your registered work email, use "Resend email" on the "Check your inbox" page, or submit "Send reset link" again on "Forgot password". Answer PreRequisites 1. Access to the registered work email inbox. 2. The password reset request was submitted by clicking "Send reset link". Steps 1. Confirm you typed the correct email in "Enter your registered work email" and clicked "Send reset link". You should see the "Check your inbox" confirmation page (screen_2.png). 2. Search your email for messages from CleverBalance and check Spam/Junk or other folders. If delivered, the reset email should appear in one of your folders. 3. If you still do not see the message, click "Resend email" on the "Check your inbox" page. A new password reset email is sent. 4. If you are using a corporate email account, ask your email administrator to check spam filters or **whitelist emails from **cleverbalance.com. Your administrator can confirm whether the message was blocked or filtered. Troubleshooting 1. No message appears in any folder. Likely Cause: Incorrect email address, email provider blocked the message, or there is a delivery delay. Action: Verify the email entered on the "Forgot password" page (screen_1.png), try resending the email, and check with your email administrator if using a corporate account. 2. Message appears in Spam/Junk. Likely Cause: Your email provider flagged the message as spam. Action: Move the email to your Inbox and mark it as "Not spam" so future CleverBalance emails arrive correctly. 3. You suspect the account does not exist. Likely Cause: The email entered may not be registered with CleverBalance. Action: Try another email address or click "Sign up" on the Login page to create a new account. Note: If multiple reset attempts fail, wait a few minutes before trying again to avoid temporary email delivery delays.

Last updated on Mar 06, 2026

What if the reset link in my email opens an error or the page doesn't load?

Short Answer: Copy and paste the full reset link from the email into your browser, ensure you use it within 30 minutes, and if it still fails request a new link using "Resend email". PreRequisites 1. Access to the password reset email. 2. A web browser. Steps 1. Copy the full URL shown in the email and paste it into your browser address bar. The password reset page attempts to load. 2. If you see an expiry or token error, go to the "Check your inbox" page and click "Resend email", or return to "Forgot password" to request a new reset link. A new reset email is sent. 3. If the page still does not load, try opening the link using a different browser or device. The reset page loads successfully on another browser or device. Troubleshooting 1. The reset link appears truncated or contains line breaks. Likely Cause: Your email client wrapped the link text across multiple lines. Action: Click the "Reset password" button in the email if available, or carefully copy the entire link (not just part of it) and paste it into your browser. 2. You see a token invalid or error message after opening the link. Likely Cause: The reset link expired or has already been used. Action: Request a new reset link using "Resend email" or submit "Send reset link" again on the Forgot password page. Note: Password reset links typically expire after a short time for security reasons, so use the link as soon as possible after receiving the email

Last updated on Mar 06, 2026

How do I change my password?

Short Answer: Open My Account > Security, click "Change password", enter your current password, your new password twice, and click "Update password". PreRequisites 1. Be signed in to your account. 2. Know your current password. Steps 1. Open My Account and go to the Security tab. The Security page appears with the "Change password" option. 2. Click the "Change password" button. The "Change password" modal opens. 3. In the modal, enter your "Current password". The current password field is filled. 4. Enter your "New password" and then "Confirm new password". Both new password fields match. 5. Click "Update password" to save the change. Your password is updated and the modal closes. Troubleshooting 1. The update fails and the form shows an error for Current password. Likely Cause: The current password entered is incorrect. Action: Re-enter your current password carefully (use the eye icon to reveal characters if needed) and try again. 2. You see a validation error or the update does not proceed. Likely Cause: New password and Confirm new password do not match, or required fields are empty. Action: Ensure both new password fields match exactly and that all required fields (*) are filled. 3. The "Update password" button is disabled or unresponsive. Likely Cause: Form validation has not passed or there is a temporary UI issue. Action: Verify all required fields are completed, reload the page, and try again. Note: Passwords are case-sensitive. Use the eye icon in each password field to preview what you typed.

Last updated on Mar 06, 2026

How do I disable 2FA using a recovery (backup) code?

Short Answer: Click "Disable 2FA", choose "Use recovery code", enter your Password and a valid Recovery code from your backup list, then click "Disable 2FA". PreRequisites 1. Be signed in to your account. 2. Have at least one unused recovery/backup code from your saved list. Steps 1. Open My Account > Security and click "Disable 2FA". The "Disable two-factor authentication" modal opens. 2. Click the "Use recovery code" link to switch the modal to recovery code input. The modal now shows a "Recovery code" field instead of the "Authentication code" field. 3. Enter your account Password and paste one of your saved Recovery codes into the "Recovery code" field. The required fields are filled with valid values. 4. Click the yellow "Disable 2FA" button to confirm. Two-factor authentication is disabled, and the Security page now shows "Enable 2FA". Troubleshooting 1. Recovery code is not accepted. Likely Cause: The code was typed incorrectly (spacing or hyphens changed) or the code was already used. Action: Copy the exact recovery code from your saved list and try again with an unused code. 2. You do not have any recovery codes available. Likely Cause: Backup codes were never generated or saved. Action: If you still have access to your authenticator app, use it to disable 2FA. Otherwise, contact your account support team for account recovery options. Note: Backup codes are one-time use. Store them securely and never share them with anyone

Last updated on Mar 06, 2026

How do I enable two-factor authentication (2FA)?

Short Answer: Open Security, click "Enable 2FA", scan the QR code or use the displayed Key in your authentication (TOTP) app, enter your Current password and the 6-digit code, then click "Verify". PreRequisites 1. Be signed in to your account. 2. Have an authentication app that supports TOTP installed (mobile device recommended). 3. Know your account password. Steps 1. Open My Account and go to the Security tab. The Security page appears with the Two-factor authentication section. 2. Click the "Enable 2FA" button. The "Set up two-factor authentication" modal opens. 3. Scan the QR code displayed in the modal using your authentication app. Your app adds the account and generates a rotating 6-digit code. 4. If you cannot scan the QR code, copy the Key shown under "Or, Enter code manually :" and add it manually in your authentication app. The account is added to your app using the manual key. 5. Enter your Current password, then type the 6-digit code from the authentication app into "6 digit-code". Both fields contain valid values. 6. Click "Verify" to complete the setup. Two-factor authentication is enabled, and the Security page will now show "Disable 2FA". Troubleshooting 1. The 6-digit code is rejected during verification. Likely Cause: The code expired or the device clock is out of sync. Action: Wait for a new code, ensure your device time is automatically synced, or re-scan the QR code / re-enter the Key and try again. 2. You cannot scan the QR code. Likely Cause: Camera permission is blocked or the device has no camera. Action: Use the Key shown under "Or, Enter code manually :" to set up the authentication app manually. 3. Verification fails due to a password error. Likely Cause: The Current password was entered incorrectly. Action: Re-enter your account password carefully and try verifying again. Note: After enabling 2FA, generate and securely store backup (recovery) codes for emergency access.

Last updated on Mar 06, 2026

How do I generate and save backup (one-time) codes?

Short Answer: On Security click "Generate codes", then use the modal’s "Copy" or "Download" controls to save the one-time backup codes and store them securely. PreRequisites 1. Be signed in to your account. 2. Have 2FA enabled (recommended) or plan to use the codes with your TOTP authentication app. Steps 1. Open My Account and go to the Security tab. The Security page appears with the Backup codes section. 2. Click the "Generate codes" button. The "Generate backup codes" modal opens showing a list of codes. 3. Review the codes displayed in the box labeled "Backup codes". A grid or list of one-time backup codes is visible. 4. Click "Copy" (top-right of the codes box) to copy them to your clipboard, or click the yellow "Download" button to save them to a file. The codes are copied or downloaded for secure storage. 5. Store the backup codes securely and do not share them with anyone. You now have a secure offline copy of your backup codes. Troubleshooting 1. The Download action does not save a file. Likely Cause: Your browser blocked downloads or pop-ups for the site. Action: Allow downloads for the site, or use "Copy" and save the codes manually in a secure file or password manager. 2. No backup codes appear after clicking "Generate codes". Likely Cause: A temporary error occurred or 2FA is not enabled for the account. Action: Refresh the page, confirm 2FA is enabled, and try "Generate codes" again. Note: Backup codes are single-use and intended for account access if you lose access to your authenticator app. Keep them stored safely and privately.

Last updated on Mar 06, 2026

I can't scan the QR code — how do I set up 2FA manually?

Short Answer: In the "Set up two-factor authentication" modal copy the Key (shown under "Or, Enter code manually :"), enter it in your authentication app manually, then enter your Current password and the app’s 6-digit code, and click "Verify". Answer PreRequisites 1. Be signed in to your account. 2. Have an authentication app that supports manual key entry. 3. Know your account password. Steps 1. Open My Account > Security and click "Enable 2FA". The "Set up two-factor authentication" modal opens. 2. Under "Or, Enter code manually :", copy the full Key value exactly as shown. The Key is copied or noted for manual entry. 3. In your authentication app, choose the option to add an account manually and paste or type the Key. The app creates a new account entry and starts generating 6-digit codes. 4. Enter your Current password and the 6-digit code from your authentication app into the modal’s "6 digit-code" field. The fields are filled with valid values. 5. Click "Verify" to complete the setup. Two-factor authentication is enabled for your account. Troubleshooting 1. The authentication app rejects the manual Key or shows an error. LikelyCause: The Key was copied incorrectly or contains extra spaces/characters. Action: Copy the Key exactly as displayed, remove leading or trailing spaces, or type the Key manually if necessary. 2. The 6-digit code is invalid during verification. LikelyCause: The Key was incorrect or the device clock is out of sync. Action: Re-check the Key, re-add the account in the authenticator app, and ensure your device time is automatically synced before generating a new code. Note: The Key field is provided specifically for manual setup when QR scanning is not possible. Make sure to copy the entire string exactly.

Last updated on Mar 06, 2026