Short Answer: Contact the person who invited you and ask them to send a new invitation. If you see the invalid-link page, you can also click "Return to login" and retry after receiving the new invite.
PreRequisites
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Contact information for the inviter or organization admin.
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Access to your email inbox to receive the new invitation.
Steps
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If you see the invalid-link page, note the message suggesting: "You can request a new invite or contact the person who invited you."
This indicates the invitation link is no longer valid. -
Contact the inviter (via email, chat, or your organization’s admin channel) and ask them to resend the invitation.
The inviter will send a new invitation email to your address. -
When the new invite arrives, open the email and click "Accept invitation" to begin the join or sign-up process.
The new link will allow you to join the organization.
Troubleshooting
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The inviter cannot find the option to resend the invite.
Likely Cause: They may need to check their organization settings or have the appropriate admin permissions.
Action: Ask the inviter to review their CleverBalance admin settings or contact their organization admin to resend the invitation.
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You never received the invitation email.
Likely Cause: The email may have been blocked, filtered to spam, or sent to an incorrect address.
Action: Ask the inviter to confirm the correct email address and resend the invite. Also check your spam/junk folders.
Note: If your invite link expired, the original email cannot be reused. A new invitation email must be generated by the inviter.