How do I reset my password?

Short Answer: Click "Forgot password?" on the Login page to start the password reset process.

PreRequisites

1. Access to the email address associated with your CleverBalance account.

2. Internet connection.

Steps

1. On the Login page, click the "Forgot password?" link.
   You are redirected to the password reset flow.

2. Enter your account email address on the password reset page and submit the request.
   A password reset email is sent to the address you entered.

3. Open the reset email and follow the instructions to set a new password.
   Your password is updated successfully.

4. Ensure your new password meets the site's requirement (Minimum 8 characters).
   Return to the Login page and sign in using your new password.

Troubleshooting

1. No password reset email received.

   Likely Cause: Incorrect email address, the message was filtered to spam/junk, or there was a delivery delay.

   Action: Check your spam/junk folders, confirm the correct email address, and retry the reset. If it still does not arrive, contact your administrator or support.
   Unable to create a new password.

   Likely Cause: The new password does not meet the minimum requirements.

   Action: Create a password with at least 8 characters and try again.

Note: The "Forgot password?" link appears directly under the "Login" button on the Login screen.