Short Answer: On the Two-factor authentication screen click "Use recovery code", enter one of your saved recovery codes into "Enter your recovery code", then click "Continue".
Answer
PreRequisites
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You previously generated and saved recovery codes for your CleverBalance account.
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Access to one of your saved recovery codes.
Steps
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On the "Two-factor authentication" screen click the "Use recovery code" link.
The "Enter your recovery code" screen opens. -
On the "Enter your recovery code" screen, type one of your generated recovery codes into the field labeled "Enter your recovery code".
The recovery code is entered in the input field. -
Click the yellow "Continue" button.
If the recovery code is valid, you will be signed in. -
If you change your mind, click "Cancel" to return to the previous screen or use "Back to login" on the earlier page.
You return to the Login or Two-factor authentication screen.
Troubleshooting
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Recovery code is not accepted.
Likely Cause: The code contains a typo, has already been used, or is not one of your generated codes.
Action: Retype the code carefully (check for similar characters), try another saved recovery code, and ensure there are no extra spaces. If you have no remaining recovery codes, contact your administrator or support to regain access.
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You never generated recovery codes or cannot find them.
Likely Cause: Recovery codes were not generated or saved for your account.
Action: Return to the authenticator app method on the Two-factor authentication screen or contact your administrator/support to restore access.
Note: The recovery code flow requires one of your previously generated recovery codes. Store these codes securely when you create them.