How do I verify my two-factor authentication code?

Short Answer: Open your authentication app, enter the 6-digit code into "Enter two-factor authentication code", then click "Verify code".

Answer

PreRequisites

1. Two-factor authentication (2FA) enabled for your account.

2. Access to your authenticator app (for the 6-digit code) or a saved recovery code.

Steps

1. On the "Two-factor authentication" screen, open your authentication app to view the 6-digit code for CleverBalance.
   The current 6-digit code is visible in your authenticator app.

2. Enter the 6-digit code into the field labeled "Enter two-factor authentication code".
   The code appears in the input field.

3. Click the yellow "Verify code" button.
   If the code is valid, you will be signed in.

4. If the code fails or you cannot access the authenticator, click "Use recovery code" or "Back to login".
   You can either enter a recovery code or return to the Login page.

Troubleshooting

1. The 6-digit code is rejected or marked invalid.

   Likely Cause: The code expired, was typed incorrectly, or belongs to a different account entry.

   Action: Wait for your authenticator app to generate a new code, re-enter it carefully, and ensure you selected the CleverBalance account in the authenticator app. Then click "Verify code" again.

2. You cannot find a code in your authenticator app.

   Likely Cause: The authenticator may not be set up for this account or the device time is incorrect.

   Action: Click "Use recovery code" on the Two-factor authentication screen to sign in using a recovery code, or check that your device’s time settings are correct and the authenticator is properly configured for CleverBalance.

Note: The screen message reads: "Enter the 6-digit code from your authentication app. This helps keep your account secure."