Short Answer: Click "Use recovery code" on the Two-factor authentication screen to sign in with a recovery code, or click "Back to login" to try another sign-in method.
PreRequisites
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Have one of your generated recovery codes available (if you plan to use a recovery code).
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Access to the device with your authenticator app (if using an app-generated code).
Steps
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On the "Two-factor authentication" screen click the "Use recovery code" link.
The "Enter your recovery code" screen opens. -
Enter one of your saved recovery codes into "Enter your recovery code" and click "Continue".
If the code is valid, you will be signed in. -
If you don’t have recovery codes, click "Back to login" to return to the Login page and try another sign-in option such as "Continue with Google" or "Forgot password?".
You return to the Login page. -
If you remain locked out, contact your organization administrator or support team for account recovery.
Support can guide you through restoring access.
Troubleshooting
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No code appears in the authenticator app or the app shows no CleverBalance entry.
Likely Cause: The authenticator app was not set up for this account or you may be checking the wrong account entry.
Action: Check all entries in your authenticator app for CleverBalance, confirm you are using the correct account, and ensure your device time settings are accurate. If you still cannot obtain a code, use a recovery code.
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No recovery codes available.
Likely Cause: Recovery codes were not generated or have been lost.
Action: Try other sign-in methods on the Login page (for example "Continue with Google" or "Forgot password?"), or contact your administrator/support team to recover your account.
Note: The "Use recovery code" link appears directly on the Two-factor authentication screen and allows you to sign in when the authenticator code is unavailable.