Short Answer: Check Spam/Junk, confirm you entered your registered work email, use "Resend email" on the "Check your inbox" page, or submit "Send reset link" again on "Forgot password".
Answer
PreRequisites
-
Access to the registered work email inbox.
-
The password reset request was submitted by clicking "Send reset link".
Steps
-
Confirm you typed the correct email in "Enter your registered work email" and clicked "Send reset link".
You should see the "Check your inbox" confirmation page (screen_2.png). -
Search your email for messages from CleverBalance and check Spam/Junk or other folders.
If delivered, the reset email should appear in one of your folders. -
If you still do not see the message, click "Resend email" on the "Check your inbox" page.
A new password reset email is sent. -
If you are using a corporate email account, ask your email administrator to check spam filters or **whitelist emails from **cleverbalance.com.
Your administrator can confirm whether the message was blocked or filtered.
Troubleshooting
-
No message appears in any folder.
Likely Cause: Incorrect email address, email provider blocked the message, or there is a delivery delay.
Action: Verify the email entered on the "Forgot password" page (screen_1.png), try resending the email, and check with your email administrator if using a corporate account.
-
Message appears in Spam/Junk.
Likely Cause: Your email provider flagged the message as spam.
Action: Move the email to your Inbox and mark it as "Not spam" so future CleverBalance emails arrive correctly.
-
You suspect the account does not exist.
Likely Cause: The email entered may not be registered with CleverBalance.
Action: Try another email address or click "Sign up" on the Login page to create a new account.
Note: If multiple reset attempts fail, wait a few minutes before trying again to avoid temporary email delivery delays.