Short Answer: Copy and paste the full reset link from the email into your browser, ensure you use it within 30 minutes, and if it still fails request a new link using "Resend email".
PreRequisites
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Access to the password reset email.
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A web browser.
Steps
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Copy the full URL shown in the email and paste it into your browser address bar.
The password reset page attempts to load. -
If you see an expiry or token error, go to the "Check your inbox" page and click "Resend email", or return to "Forgot password" to request a new reset link.
A new reset email is sent. -
If the page still does not load, try opening the link using a different browser or device.
The reset page loads successfully on another browser or device.
Troubleshooting
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The reset link appears truncated or contains line breaks.
Likely Cause: Your email client wrapped the link text across multiple lines.
Action: Click the "Reset password" button in the email if available, or carefully copy the entire link (not just part of it) and paste it into your browser.
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You see a token invalid or error message after opening the link.
Likely Cause: The reset link expired or has already been used.
Action: Request a new reset link using "Resend email" or submit "Send reset link" again on the Forgot password page.
Note: Password reset links typically expire after a short time for security reasons, so use the link as soon as possible after receiving the email