Short Answer: If you didn't request the reset, you can safely ignore the email — the message states: "If you didn’t sign up for CleverBalance, you can safely ignore this message — no action will be taken."
PreRequisites
- Access to the password reset email for review.
Steps
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Open the password reset email and review the content for legitimacy.
The email message includes text explaining that you can ignore it if you did not request the reset. -
If you did not request the password reset, do not click the reset link and take no action.
Your account remains unchanged.
Troubleshooting
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You are concerned that someone is attempting to access your account.
Likely Cause: Multiple unsolicited password reset emails or suspicious activity.
Action: Do not click the link. If you still have access to your account, consider changing your password from your account settings and monitor your account activity for unusual behavior.
Note: Receiving a reset email does not change your password unless the reset link is used to create a new one.