How do I change my password?

Short Answer: Open My Account > Security, click "Change password", enter your current password, your new password twice, and click "Update password".

PreRequisites

1. Be signed in to your account.

2. Know your current password.

Steps

1. Open My Account and go to the Security tab.
   The Security page appears with the "Change password" option.

2. Click the "Change password" button.
   The "Change password" modal opens.

3. In the modal, enter your "Current password".
   The current password field is filled.

4. Enter your "New password" and then "Confirm new password".
   Both new password fields match.

5. Click "Update password" to save the change.
   Your password is updated and the modal closes.

Troubleshooting

1. The update fails and the form shows an error for Current password.

   Likely Cause: The current password entered is incorrect.

   Action: Re-enter your current password carefully (use the eye icon to reveal characters if needed) and try again.

2. You see a validation error or the update does not proceed.

   Likely Cause: New password and Confirm new password do not match, or required fields are empty.

   Action: Ensure both new password fields match exactly and that all required fields (*) are filled.

3. The "Update password" button is disabled or unresponsive.

   Likely Cause: Form validation has not passed or there is a temporary UI issue.

   Action: Verify all required fields are completed, reload the page, and try again.

Note: Passwords are case-sensitive. Use the eye icon in each password field to preview what you typed.