Short Answer: On Security click "Generate codes", then use the modal’s "Copy" or "Download" controls to save the one-time backup codes and store them securely.
PreRequisites
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Be signed in to your account.
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Have 2FA enabled (recommended) or plan to use the codes with your TOTP authentication app.
Steps
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Open My Account and go to the Security tab.
The Security page appears with the Backup codes section. -
Click the "Generate codes" button.
The "Generate backup codes" modal opens showing a list of codes. -
Review the codes displayed in the box labeled "Backup codes".
A grid or list of one-time backup codes is visible. -
Click "Copy" (top-right of the codes box) to copy them to your clipboard, or click the yellow "Download" button to save them to a file.
The codes are copied or downloaded for secure storage. -
Store the backup codes securely and do not share them with anyone.
You now have a secure offline copy of your backup codes.
Troubleshooting
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The Download action does not save a file.
Likely Cause: Your browser blocked downloads or pop-ups for the site.
Action: Allow downloads for the site, or use "Copy" and save the codes manually in a secure file or password manager.
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No backup codes appear after clicking "Generate codes".
Likely Cause: A temporary error occurred or 2FA is not enabled for the account.
Action: Refresh the page, confirm 2FA is enabled, and try "Generate codes" again.
Note: Backup codes are single-use and intended for account access if you lose access to your authenticator app. Keep them stored safely and privately.