Home Account I can't scan the QR code — how do I set up 2FA manually?

I can't scan the QR code — how do I set up 2FA manually?

Last updated on Mar 06, 2026

Short Answer: In the "Set up two-factor authentication" modal copy the Key (shown under "Or, Enter code manually :"), enter it in your authentication app manually, then enter your Current password and the app’s 6-digit code, and click "Verify".

Answer

PreRequisites

  1. Be signed in to your account.

  2. Have an authentication app that supports manual key entry.

  3. Know your account password.

Steps

  1. Open My Account > Security and click "Enable 2FA".
    The "Set up two-factor authentication" modal opens.

  2. Under "Or, Enter code manually :", copy the full Key value exactly as shown.
    The Key is copied or noted for manual entry.

  3. In your authentication app, choose the option to add an account manually and paste or type the Key.
    The app creates a new account entry and starts generating 6-digit codes.

  4. Enter your Current password and the 6-digit code from your authentication app into the modal’s "6 digit-code" field.
    The fields are filled with valid values.

  5. Click "Verify" to complete the setup.
    Two-factor authentication is enabled for your account.

Troubleshooting

  1. The authentication app rejects the manual Key or shows an error.

    LikelyCause: The Key was copied incorrectly or contains extra spaces/characters.

    Action: Copy the Key exactly as displayed, remove leading or trailing spaces, or type the Key manually if necessary.

  2. The 6-digit code is invalid during verification.

    LikelyCause: The Key was incorrect or the device clock is out of sync.

    Action: Re-check the Key, re-add the account in the authenticator app, and ensure your device time is automatically synced before generating a new code.

Note: The Key field is provided specifically for manual setup when QR scanning is not possible. Make sure to copy the entire string exactly.