Home Account I revoked a session but the device still appears — what should I do?

I revoked a session but the device still appears — what should I do?

Last updated on Mar 06, 2026

Short Answer: Refresh the Active sessions page and wait a minute; session termination may take a short time. If it still appears, try revoking the session again.

PreRequisites

  1. You have already clicked "Revoke Session" for the device.

Steps

  1. Refresh the Active sessions page (My account > Active sessions).
    The sessions table reloads and may reflect the change.

  2. Wait 1–2 minutes and refresh the page again to allow the session termination process to complete.
    The revoked session row should disappear if termination has finished.

  3. If the session still appears after a few minutes, click "Revoke Session" again for that row.
    A confirmation dialog appears; confirm to attempt the revocation again.

Troubleshooting

  1. The "Revoke Session" button is unresponsive or disabled.

    Likely Cause: A temporary network or UI issue.

    Action: Reload the page, check your internet connection, and try again. If the issue persists, try using a different browser.

  2. The session disappears from the list, but the user still appears to have access on that device.

    Likely Cause: Cached credentials or local session persistence on the device.

    Action: On the device itself, sign out of CleverBalance, close the browser, and sign in again only if needed.

Note: Session updates may not appear instantly across all devices. Allow a short delay before retrying revocation.