Home VAT/Sales Tax Reconciliation My uploaded file does not appear in the upload card — what should I do?

My uploaded file does not appear in the upload card — what should I do?

Last updated on May 18, 2026

Short Answer: Refresh the page and re-upload using 'Edit' or 'Upload file'; confirm your file is CSV/XLS/XLSX and under 100MB.

Answer

PreRequisites

  1. Original file still available

  2. Stable internet connection

Steps

  1. Check both 'VAT / sales tax statement' and 'Books / Books of accounts' cards for filenames.
    You can see whether a file is listed or missing.

  2. If missing, refresh the page and try uploading again using 'Edit' VAT card or 'Upload file' Books card.
    The filename appears after successful upload.

  3. Confirm the file format is CSV/XLS/XLSX and file size <100MB.
    File meets the displayed requirements.

  4. If re-upload still fails, try a different browser or network and attempt upload again.
    Upload succeeds or different error message appears for next troubleshooting step.

Troubleshooting

  1. Upload fails with 'unsupported format'.
    LikelyCause: File is not CSV/XLS/XLSX.
    Action: Export or save the file as CSV, XLS, or XLSX and try again.