Home VAT/Sales Tax Reconciliation

VAT/Sales Tax Reconciliation

CleverBalance automates VAT/sales tax reconciliation to match authority statements with books and identify gaps, duplicates, errors, timing differences, and unreported transactions.
By Vishwesh Sarkar
42 articles

How do I download the VAT / sales tax reconciliation report?

Short Answer: On the 'VAT / sales tax reconciliation report' page, click the yellow 'Download report' button to download the current report. PreRequisites 1. Be signed in to CleverBalance 2. Have access to the tax account page shows the tax account name 3. Open the 'VAT / sales tax reconciliation report' page Steps 1. Open the 'VAT / sales tax reconciliation report' page and confirm you see the header 'VAT / sales tax reconciliation report'. You are on the report page and can see the 'Download report' button near the top. 2. Click the 'Download report' button yellow at the top of the page. Your browser begins downloading the report or prompts you to save the file. 3. Save and open the downloaded file from your browser to review the exported reconciliation data. You can open the downloaded file in a spreadsheet or viewer to inspect the recon data. Troubleshooting 1. Clicking 'Download report' does nothing or no file is offered. LikelyCause: Browser blocked downloads/pop-ups, a temporary network issue, or the page didn't finish loading. Action: Disable the browser pop-up blocker for this site, refresh the page, check your network, and try again. Try a different browser if it still fails. 2. Downloaded file doesn't match the on-screen recon numbers or timestamp. LikelyCause: You downloaded a previously generated recon or the recon was updated after download. Action: Confirm the 'Recon ID' and timestamp at the top-right for example 'Recon ID: 5 14 May 2026 03:48 PM', click 'Run new reconciliation' if you need fresh data, then download again. Note: Download format is controlled by the application; check your browser downloads folder.

Last updated on May 18, 2026

How do I run a new VAT / sales tax reconciliation?

Short Answer: From the report page, click the 'Run new reconciliation' button to start a new reconciliation for this tax account. PreRequisites 1. Be signed in to CleverBalance 2. Have access to the tax account shown on the report 3. Source data books and tax account available and up to date Steps 1. Open the 'VAT / sales tax reconciliation report' page. You see the report header and action buttons including 'Run new reconciliation'. 2. Click the 'Run new reconciliation' button near the top of the page. The system starts a new reconciliation run or opens the reconciliation setup flow. 3. Wait for the reconciliation to complete; note the 'Recon ID' and timestamp at the top-right to confirm the run. When complete, the 'Recon ID' and timestamp update and the Totals / Matched / Unmatched cards refresh with new values. 4. Review the 'Total', 'Matched' and 'Unmatched' cards and the transaction table below. You can verify changes and download or share the updated report. Troubleshooting 1. 'Run new reconciliation' fails to start or returns an error. LikelyCause: Temporary network issue, large dataset processing delay, or insufficient permissions. Action: Refresh the page, check your network connection, try again later. If the problem persists, contact support and provide the current 'Recon ID' and timestamp. Note: A new reconciliation may take time for large data sets; use the 'Recon ID' and timestamp to track the run.

Last updated on May 18, 2026

What do the table columns mean on the matched transactions list?

Short Answer: Columns show statement and book details: 'Statement date', 'Statement description', 'Statement amount', 'Book date', 'Book description', and 'Book amount' for each matched row. PreRequisites 1. Open the 'VAT / sales tax reconciliation report' page 2. Select the 'Matched' tab to view matched rows Steps 1. Confirm the 'Matched' pill/tab is selected above the table. The table lists the matched transactions. 2. Read the table headers: 'Statement date', 'Statement description', 'Statement amount', 'Book date', 'Book description', 'Book amount'. You understand each column represents the statement-side and book-side transaction fields used for matching. 3. Select a row's right chevron to view more details for that match. You can inspect both sides of the match to confirm the reconciliation. 4. Compare 'Statement amount' and 'Book amount' in the row to validate the match. Amounts should align for matched rows or explainable rounding/fees. Troubleshooting 1. Amounts in the table row appear not to match even though the row is listed under 'Matched'. LikelyCause: Rounding differences, fees, or a partial match may be applied. Action: Open the row details using the chevron to check the full transaction data and reconcile any rounding or fee items; if needed correct source records and re-run reconciliation. Note: Use the chevron at the end of a row to drill into individual match details.

Last updated on May 18, 2026

How do I create a new VAT / sales tax reconciliation?

Short Answer: Select 'VAT / sales tax reconciliation', upload your VAT statement and books file, enter 'Tax account name', then click 'Run reconciliation'. PreRequisites 1. Signed in to CleverBalance 2. VAT / sales tax statement file ready CSV, XLS, or XLSX 3. Books / Books of accounts file ready CSV, XLS, or XLSX Steps 1. Open the New reconciliation page and confirm you see 'Select reconciliation type' and the two file upload cards. 'New reconciliation' page is visible with upload areas for VAT and Books. 2. Under 'Select reconciliation type' choose or confirm 'VAT / sales tax reconciliation'. The dropdown shows 'VAT / sales tax reconciliation'. 3. In the 'VAT / sales tax statement' card click 'Edit' to attach or replace your VAT statement or confirm the displayed filename. VAT statement filename appears in the card e.g., 'UK_VAT_Return.xlsx'. 4. In the 'Books / Books of accounts' card drag & drop your file onto 'Drag & drop your file here' or click 'Upload file' and select your file. Books file is uploaded and the filename appears in the card. 5. Type the name you want to use into the 'Tax account name' field. 'Tax account name' contains the name you entered. 6. Optional: Click 'View sample data format' to confirm required columns and formatting for uploads. You can review the sample data format to match your file columns. 7. Click the orange 'Run reconciliation' button at the top-right. Reconciliation starts or you are taken to the mapping/results screens. Troubleshooting 1. Clicking 'Run reconciliation' does nothing or the process doesn't start. LikelyCause: A required file or the 'Tax account name' is missing, or a file is an unsupported format or too large. Action: Upload both VAT and Books files in CSV/XLS/XLSX, ensure each file is <100MB, fill 'Tax account name', then click 'Run reconciliation' again. 2. Uploaded file does not appear in the upload card. LikelyCause: Upload failed or the page needs a refresh. Action: Refresh the page and re-upload using 'Edit' VAT card or 'Upload file' Books card. 3. The system asks you to map fields before reconciling. LikelyCause: The app requires mapping required fields between the statement and books before running reconciliation. Action: Complete the mapping step that appears after upload, then re-run the reconciliation.

Last updated on May 18, 2026

How do I run the reconciliation after my files are uploaded?

Short Answer: After confirming both upload cards show files and 'Tax account name' is filled, click the orange 'Run reconciliation' button at top-right. PreRequisites 1. VAT / sales tax statement uploaded 2. Books / Books of accounts uploaded 3. 'Tax account name' entered Steps 1. Confirm both the 'VAT / sales tax statement' and 'Books / Books of accounts' cards display the uploaded filenames. Both cards show filenames indicating successful upload. 2. Ensure 'Tax account name' field is filled with the desired account name. 'Tax account name' contains a value. 3. Click the orange 'Run reconciliation' button in the top-right of the page. System begins processing; you are taken to mapping or results. 4. Follow any on-screen prompts for mapping or confirmation until reconciliation completes. Reconciliation completes or shows a results page mapping UI may appear. Troubleshooting 1. 'Run reconciliation' does not respond or is missing. LikelyCause: Required files or 'Tax account name' are missing, or UI is off-screen on small windows. Action: Upload missing files, fill 'Tax account name', or expand/scroll the page to reveal the button before clicking. 2. Errors appear after starting reconciliation. LikelyCause: Validation or mapping errors in the uploaded files. Action: Review the error details, correct the source files or mapping, re-upload, and re-run. Note: The button label is exactly 'Run reconciliation'.

Last updated on May 18, 2026

How do I upload my Books / Books of accounts file?

Short Answer: Drag & drop your books file into the 'Books / Books of accounts' area or click 'Upload file' and pick a CSV, XLS, or XLSX file under 100MB. PreRequisites 1. Signed in to CleverBalance 2. Books file available in CSV, XLS, or XLSX format 3. File size is under 100MB Steps 1. On the 'New reconciliation' page locate the 'Books / Books of accounts' card. You see the dashed upload area with 'Drag & drop your file here' and 'Upload file'. 2. Drag & drop your file into the dashed area OR click 'Upload file'. A file picker opens or the drag action begins upload. 3. Select your CSV, XLS, or XLSX file ensure it is <100MB and confirm. The Books card shows the uploaded filename. 4. If you are unsure of required columns, click 'View sample data format' to check expected headers before uploading. You can view the sample format to align your file columns. Troubleshooting 1. Upload button doesn't respond or file picker won't open. LikelyCause: Browser blocking file dialogs, slow page load, or extension interference. Action: Reload the page, disable interfering extensions, or try another browser and try again. 2. Error shows file is too large. LikelyCause: File size exceeds 'Maximum file size: 100MB'. Action: Split the file or reduce its size so it is under 100MB and re-upload. 3. Unsupported format error. LikelyCause: File is not CSV, XLS, or XLSX. Action: Export or save your file as CSV, XLS, or XLSX and re-upload. Note: Supported formats and max file size are displayed under the 'Upload file' button in the Books card.

Last updated on May 18, 2026

How do I map my file columns to the required VAT fields?

Short Answer: Use the right-hand 'Required fields' panel to assign columns: set 'Header row', pick 'Transaction date', set 'Date format', choose 'Description / Narration' tokens, set 'Tax amount', then click 'Continue'. PreRequisites 1. The "Configure VAT / sales tax statement" dialog is open. 2. Data preview (20 rows) is populated with your file columns you can see headings. Steps 1. Review the table under 'Data preview (20 rows)' to identify your file's columns and sample values. You can identify which file column corresponds to each required field. 2. Set 'Header row' to the row number that contains your column headings using the 'Header row' dropdown. 'Header row' shows the row index that contains column names example: '1'. 3. Open 'Transaction date' and select the column that contains your dates example: 'Return Date'. 'Transaction date' is mapped to the correct column. 4. Set 'Date format' by choosing 'First value', 'Second value', and 'Third value' to match the order of day, month, and year in your date column. Date parsing will use the selected order. 5. In 'Description / Narration' select the columns to combine for the narration selected columns appear as tokens such as 'VAT Period', 'Invoice No', 'Customer/ Supplier', 'Column4'. Remove tokens you don't want by clicking the 'x' on each token. Description / Narration contains the chosen column tokens. 6. Set 'Tax amount' to the column that contains the tax or gross amounts example shows 'Gross Amount GBP'. 'Tax amount' is mapped to the appropriate column. 7. Review the Data preview to confirm sample rows show values from the selected mappings. Sample rows reflect the mappings you set. 8. Click 'Continue' to save mappings or 'Cancel' to exit without saving. Mappings are saved and you proceed, or the dialog closes with no changes. Troubleshooting 1. Dates appear incorrect day/month swapped or wrong year. LikelyCause: 'Date format' First/Second/Third does not match the order in your file. Action: Update 'Date format' to match the actual order in the 'Transaction date' column e.g., First = Day, Second = Month, Third = Year then recheck the preview. 2. A column shows as 'Column4' instead of a meaningful header. LikelyCause: Header row is set incorrectly or the source file lacks a header for that column. Action: Change 'Header row' to the correct row number, or add a header to that column in your source file and reopen the dialog. 3. 'Continue' is disabled or mapping fails to save. LikelyCause: One or more required fields are not assigned, or the selected 'Transaction date' cannot be parsed with the chosen 'Date format'. Action: Ensure all required fields Header row, Transaction date, Date format, Description / Narration, Tax amount are filled and date format is correct. 4. Description contains unwanted values or duplicates. LikelyCause: Multiple tokens selected in 'Description / Narration'. Action: Remove unwanted tokens by clicking the 'x' on each token in 'Description / Narration'.

Last updated on May 18, 2026

How do I set the Date format so transaction dates parse correctly?

Short Answer: Use 'Date format' fields 'First value', 'Second value', 'Third value' to match the order of day, month, and year in your date column; the helper text explains this order. PreRequisites 1. 'Transaction date' is selected. 2. You can see sample dates in 'Data preview (20 rows)' for example '01/03/2026'. Steps 1. Locate a sample date in the 'Data preview' to determine the order of parts day, month, year. You can see whether the sample shows Day/Month/Year or Month/Day/Year. 2. Under 'Date format' set 'First value' to the part that appears first in your date strings Day, Month, or Year. First value matches the first part of dates in the preview. 3. Set 'Second value' and 'Third value' to the remaining parts so the order equals your file's date format. The three values together match the date order used in your data. 4. Verify parsed dates in the Data preview reflect the expected day/month/year assignment. Dates are parsed correctly in preview rows. Troubleshooting 1. Dates remain incorrect after changing 'Date format'. LikelyCause: The selected 'Transaction date' column contains mixed or non-standard date strings. Action: Confirm you selected the correct column; if formats are mixed, normalize the dates in your source file so all rows use the same order. 2. You cannot determine which part is Day/Month/Year from preview. LikelyCause: Preview sample is ambiguous e.g., both 01/03 could be 1 March or Jan 3. Action: Check original file or a known date row to determine the correct order, then set 'First/Second/Third value' accordingly.

Last updated on May 18, 2026

How do I download the VAT / sales tax reconciliation report?

Short Answer: Click the 'Download report' button at the top of the VAT / sales tax reconciliation report to download the report file to your computer. PreRequisites 1. Signed in to CleverBalance 2. Access to the tax account shown as 'Tax account name' on the page 3. You are viewing the VAT / sales tax reconciliation report Steps 1. Confirm you are on the VAT / sales tax reconciliation report page and that the correct 'Tax account name' is selected at the top of the page. You see the page title 'VAT / sales tax reconciliation report' and the account name pill 'Tax account name'. 2. Click the 'Download report' button (yellow) near the top of the page. Your browser starts a file download or shows a save/open prompt. 3. Wait for the download to complete and open the file from your browser's downloads area. The report file appears in your downloads folder or browser download list. 4. If the download does not start, follow the troubleshooting steps below. You can resolve download issues or try again. Troubleshooting 1. Clicking 'Download report' does nothing or no file appears. LikelyCause: Browser blocked downloads/pop-ups, network interruption, or the browser prevented an automatic download. Action: Allow downloads/pop-ups for this site, check your network connection, try a different browser, or open your browser's download manager to confirm. 2. Downloaded report file is missing expected rows or numbers differ from the screen. LikelyCause: The report was generated earlier and the reconciliation data has changed since then. Action: Click 'Run new reconciliation' to refresh results, then download the latest report. 3. 'Download report' is visible but you can't save the file. LikelyCause: Insufficient permission to export data for this tax account. Action: Confirm you have access to the 'Tax account name' and relevant export permissions, or ask your account administrator.

Last updated on May 18, 2026

How do I run a new reconciliation for this tax account?

Short Answer: Click the 'Run new reconciliation' button at the top of the VAT / sales tax reconciliation report to start a new run for the displayed tax account. PreRequisites 1. Signed in to CleverBalance 2. Access to the tax account shown as 'Tax account name' Steps 1. Confirm the 'Tax account name' at the top of the 'VAT / sales tax reconciliation report' page is the account you want to reconcile. You are on the correct report page for that tax account. 2. Click 'Run new reconciliation' near the top of the page. The system begins a new reconciliation job for this tax account. 3. Wait for the reconciliation to complete and check the 'Recon ID' and timestamp at the top-right for an updated job entry. Reconciliation completes or a new Recon ID / timestamp appears when finished. 4. If the run does not start or complete, follow the troubleshooting steps below. You can identify and resolve common run issues. Troubleshooting 1. 'Run new reconciliation' produces no visible change or no job appears. LikelyCause: Insufficient permission to start reconciliation or your session has timed out. Action: Confirm you have permission to run reconciliations for this 'Tax account name', sign out and sign in again, or ask an admin to run it. 2. Reconciliation runs but numbers do not update. LikelyCause: The job may still be processing or the system cached previous results. Action: Wait for the run to finish, then refresh the page or check the Recon ID and timestamp at top-right. 3. Reconciliation fails or shows an error no error message visible on screen. LikelyCause: Backend processing error or connectivity problem. Action: Try again after a few minutes. If the issue persists, contact your support team with the Recon ID shown on the page. Note: A new reconciliation run may produce a new Recon ID and timestamp at the top-right of the page.

Last updated on May 18, 2026

How do I view matched transactions in the report?

Short Answer: Select the 'Matched' tab to view matched VAT / sales tax and books transactions; click the '>' at the right of a row to open details. PreRequisites 1. Signed in to CleverBalance 2. Viewing the VAT / sales tax reconciliation report Steps 1. On the reconciliation page, click the 'Matched' tab left of 'Unmatched'. The header 'Matched - VAT / sales tax vs books' appears and the table below shows matched rows. 2. Review the table columns: 'Statement date', 'Statement description', 'Statement amount', 'Book date', 'Book description', 'Book amount'. You see matched statement and book entries side-by-side in each row. 3. Scroll the table to find the specific transaction you want to examine. The specific matched rows are visible with dates, descriptions, and amounts. 4. Click the '>' chevron at the right end of a row to open that matched transaction's details. A details view for the matched transaction opens transaction detail page or panel. Troubleshooting 1. No rows appear in the 'Matched' table even though card shows transactions. LikelyCause: Table content may still be loading or the UI needs a refresh. Action: Refresh the page, wait a few moments for data to load, or click 'Run new reconciliation' if data looks stale. 2. Clicking the row chevron '>' does not open details. LikelyCause: You may not have permission to view transaction details or there is a transient UI issue. Action: Confirm permissions for the 'Tax account name' and try again later or report the issue with the Recon ID. Note: The 'Matched' tab shows the matched pairs; the header reads 'Matched - VAT / sales tax vs books' with a summary line below.

Last updated on May 18, 2026

How do I view unmatched transactions?

Short Answer: Click the 'Unmatched' tab next to 'Matched' to see VAT / sales tax or Books transactions that didn't match. PreRequisites 1. Signed in to CleverBalance 2. Viewing the VAT / sales tax reconciliation report Steps 1. Open the VAT / sales tax reconciliation report and click the 'Unmatched' tab. The page displays unmatched amounts and the table if any unmatched rows exist. 2. Review the 'Unmatched' card on the right to see totals for 'VAT / sales tax' and 'Books' and the 'Difference' for unmatched items. You see the unmatched totals and counts for example Books 13,055.49, 5 transactions. 3. Scroll the table to review individual unmatched rows and click a row's '>' chevron to open details if available. You can inspect the unmatched transaction records and any available details. 4. If you expect unmatched VAT transactions but see 0, run a new reconciliation or check source data. A refreshed reconciliation will show any newly unmatched items. Troubleshooting 1. Unmatched shows '0 transactions (0%)' for VAT but you expected items. LikelyCause: Those VAT entries were matched or the previous reconciliation is stale. Action: Click 'Run new reconciliation' and re-check the 'Unmatched' tab. If items still don't appear, verify source entries in your systems. 2. Unmatched Books amounts appear but you cannot find corresponding VAT entries. LikelyCause: The Books entries may not have a matching VAT statement entry or dates/amounts differ. Action: Open each unmatched Books row and review details; run a new reconciliation if you have updated source data.

Last updated on May 18, 2026

Transaction counts or amounts don't match my accounting system — what should I check?

Short Answer: Check the reconciliation timestamp and Recon ID, run 'Run new reconciliation', then inspect the 'Matched' and 'Unmatched' lists to find discrepancies. PreRequisites 1. Access to this VAT / sales tax reconciliation report 2. Ability to run a new reconciliation if permitted Steps 1. Check the Recon ID and timestamp at the top-right to confirm when this reconciliation was generated. You know whether the report is current or stale. 2. Click 'Run new reconciliation' to refresh the data for the 'Tax account name'. A fresh reconciliation run begins and may adjust counts/amounts. 3. Open the 'Matched' and 'Unmatched' tabs and inspect individual rows to identify which transactions differ between VAT and Books. You identify specific unmatched or discrepant entries. 4. If differences remain, reconcile the data in your accounting system or source of statements and re-run the reconciliation until figures align. You have a reproducible path to correct source data or explain recon differences. Troubleshooting 1. After re-running, numbers still differ from the source system. LikelyCause: Timing differences, missing transactions in source data, or differences in how amounts are recorded tax vs net. Action: Compare row-level data in the 'Matched' and 'Unmatched' lists to locate the exact transactions; correct source records and repeat reconciliation. 2. You cannot run a new reconciliation to refresh data. LikelyCause: Lack of permission to start reconciliations. Action: Request run permission for the 'Tax account name' from your CleverBalance admin or have an authorized colleague run it. Note: Use the Recon ID and timestamp as a reference when investigating differences or asking for support.

Last updated on May 18, 2026

How do I share this report with teammates?

Short Answer: Open the "Share this report" dialog, enter one or more emails in the "Add emails" field, choose a role from the dropdown shows "Member", then click "Save". PreRequisites 1. Signed in to your account 2. You have access to the report you want to share Steps 1. Open the Share this report dialog for the report you want to share. The modal titled "Share this report" appears. 2. Under "Share with your team", click the field labeled "Add emails" and type one or more full email addresses. Email addresses are entered into the field. 3. From the role dropdown shows "Member", choose the access role to assign to the new recipients. The selected role e.g., "Member" is set for the invitees. 4. Confirm the recipients do not already appear in "People with access" to avoid duplicates. Existing people and their roles are visible under "People with access". 5. Click "Save" to apply the changes. Dialog closes and the added teammates are granted access. Troubleshooting 1. Entered emails are not accepted or you see an error when adding addresses. LikelyCause: Email format is invalid missing @ or domain or address typed incorrectly. Action: Enter full valid email addresses for example: [email protected]. Try one valid address first to confirm the input works. 2. Clicking "Save" does not apply changes or nothing happens. LikelyCause: No valid emails were added, or the app requires a user with higher permissions to change sharing. Action: Make sure at least one valid email is listed in "Add emails" and try again. If you still cannot save, contact the person listed as "Owner" under "People with access." 3. New teammates report they cannot view the report after you've saved. LikelyCause: Report access is still set to "Private" so only team members can view. Action: Either add the people as team members using "Add emails" or change "Report access" to "Public" if appropriate and then share the link. Note: The role dropdown next to "Add emails" currently shows "Member" in this dialog.

Last updated on May 18, 2026