Reconciliation | CleverBalance

How do I filter the reconciliations list by type, account, or user?

Short Answer: Use the three dropdowns at the top—Reconciliation type, Reconciliation for, and Run by—to filter and narrow the list. PreRequisites 1. You are signed in. 2. You are on the Reconciliations page. Steps 1. Open the Reconciliations page. The filter panel is visible at the top with: • Reconciliation type • Reconciliation for • Run by 2. Click the Reconciliation type dropdown and select a value. • Example: Bank, 26AS, or All types The list updates to show only the selected reconciliation type. 3. Click the Reconciliation for dropdown and select the account or entity. • Example: ICICI Savings Account The list filters to show reconciliations for that account. 4. Click the Run by dropdown and select a user. • Example: Sarah Johnson The list now shows reconciliations run by that user. 5. The table updates automatically based on the selected filters. Troubleshooting 1. The list shows 'No reconciliations found' after applying filters. Likely Cause: • The selected filters are too restrictive. • No records match the combination of filters. Action: • Reset filters to: • All types • All (accounts) • All users • Apply filters one at a time to narrow results. 2. Selecting a filter value has no effect. Likely Cause: • Temporary page refresh issue or UI glitch. Action: • Reload the page and apply the filters again. • If the issue continues, contact support. Note: Default filter values are 'All types', 'All', and 'All users', which display the complete list of reconciliations.

Last updated on Mar 19, 2026

How do I identify which account, date, and user a reconciliation run belongs to?

Short Answer: Check the 'Reconciliation for', 'Run date & time', and 'Run by' columns in the reconciliation row on the Reconciliations list. PreRequisites 1. Open the Reconciliations page. Steps 1. Locate the reconciliation run row in the list using the Recon ID or Reconciliation type. You identify the correct row for the run. 2. Look at the 'Reconciliation for' column. This shows the account or entity the reconciliation was performed for. 3. Check the 'Run date & time' column. This shows the exact timestamp when the reconciliation was executed. 4. Check the 'Run by' column. This shows the user who initiated the reconciliation (e.g., Sarah Johnson). Troubleshooting 1. Date/time or user column is blank or not fully visible. Likely Cause: • Browser zoom level or window size is hiding columns. Action: • Reduce the browser zoom. • Increase the window width. • If the issue persists, contact support. Note: The Reconciliations list includes columns such as Recon ID, Reconciliation type, Reconciliation for, Files, Status, Run date & time, Run by, and Actions to help you quickly identify each run.

Last updated on Mar 19, 2026

How do I run a new reconciliation?

Short Answer: Open the Reconciliations page and click the + New reconciliation button (top-right or center of the empty state). PreRequisites 1. You are signed in to CleverBalance. 2. You have permission to run reconciliations. Steps 1. Open the Reconciliations page in the app. You will see the Reconciliations header and the list or empty state. 2. Click the + New reconciliation button in the top-right corner. The new reconciliation setup flow begins. 3. If the page shows an empty state, click the centered + New reconciliation button. The same setup flow starts from here. 4. Follow the on-screen steps in the setup flow: • Upload required files • Configure mappings • Proceed through the workflow 5. Once completed, a reconciliation job is created and will appear in the Reconciliations list. Troubleshooting 1. Clicking '+ New reconciliation' does nothing. Likely Cause: • Browser pop-up/script blocked. • You do not have permission to create reconciliations. Action: • Reload the page and try again. • Disable any pop-up blockers for the site. • If the issue persists, contact your admin. 2. New reconciliation does not appear in the list after running. Likely Cause: • The list is filtered. • The job creation failed. Action: • Reset filters to: • All types • All accounts • All users • Refresh the page. • If still missing, create the reconciliation again. Note: The + New reconciliation button is available both in the top-right corner and in the center of the empty state for easy access.

Last updated on Mar 19, 2026

How do I see which files were used for a reconciliation?

Short Answer: Check the Files column in the reconciliation row to see the attached files. PreRequisites 1. Open the Reconciliations page. Steps 1. Locate the reconciliation run row in the list and look at the Files column. The column shows file tags with the source (e.g., Bank, Books) and the file names. 2. If you need more details, click View report in the Actions column for that run. The report page shows how the files were processed and any parsing issues. 3. If a file name appears truncated, adjust your view: • Expand the browser window, or • Open the report page to see the full file name. 4. If an expected file is missing, verify it during setup: • Check whether the file was uploaded during reconciliation setup. • If not, click + New reconciliation and upload the correct files again. Troubleshooting 1. Expected file is not shown in the Files column. Likely Cause: • The file was not uploaded during the run. • The run used a different set of input files. Action: • Open View report to confirm the actual input files used. • If incorrect, re-run the reconciliation and ensure the correct files are uploaded. Note: Files are displayed with a source label (e.g., Bank or Books) along with the file name for easy identification.

Last updated on Mar 19, 2026

How do I view a reconciliation's report and run details?

Short Answer: In the Reconciliations list, find the run and click View report in the Actions column. PreRequisites 1. You are signed in. 2. You have access to the Reconciliations list. Steps 1. Open the Reconciliations page and locate the run row you want to inspect. Use identifiers like Recon ID, Reconciliation type, or Reconciliation for to find it. 2. In the same row, look at the Actions column and click View report. The reconciliation report page opens. 3. Review the report details, including: • Matched transactions • Unmatched transactions • Skipped records • Any errors or issues 4. Use the report insights to take action if needed: • Identify data issues • Fix source files • Or run a new reconciliation Troubleshooting 1. 'View report' is missing or the report does not open. Likely Cause: • The run is still 'In progress'. • Browser pop-ups are blocked. • You do not have permission to view reports. Action: • Wait until the Status changes from 'In progress' to completed. • Enable pop-ups for the site. • Contact your admin to verify access permissions. Note: The Actions column in the Reconciliations list contains the View report link for each run.

Last updated on Mar 19, 2026

How do I view a reconciliation's report and run details?

Short Answer: In the Reconciliations list, find the run and click View report in the Actions column. PreRequisites 1. You are signed in. 2. You have access to the Reconciliations list. Steps 1. Open the Reconciliations page and locate the run row you want to inspect. Use identifiers like Recon ID, Reconciliation type, or Reconciliation for to find it. 2. In the same row, look at the Actions column and click View report. The reconciliation report page opens. 3. Review the report details, including: • Matched transactions • Unmatched transactions • Skipped records • Any errors or issues 4. Use the report insights to take action if needed: • Identify data issues • Fix source files • Or run a new reconciliation Troubleshooting 1. 'View report' is missing or the report does not open. Likely Cause: • The run is still 'In progress'. • Browser pop-ups are blocked. • You do not have permission to view reports. Action: • Wait until the Status changes from 'In progress' to completed. • Enable pop-ups for the site. • Contact your admin to verify access permissions. Note: The Actions column in the Reconciliations list contains the View report link for each run.

Last updated on Mar 19, 2026

What do the status labels Completed, In progress, and Failed mean on the Reconciliations list?

Short Answer: 'Completed' means the run finished, 'In progress' means it is still running, and 'Failed' means the run ended with errors. PreRequisites 1. Open the Reconciliations page to view the Status column. Steps 1. Locate the Status column in the Reconciliations list. You will see status labels such as Completed, In progress, or Failed for each run. 2. If the status is Completed, check for any additional notes next to it. • For example: '5 records skipped' This indicates the run finished successfully but with some skipped records. 3. If the status is In progress, wait for the run to complete. • You can refresh the page or open View report later. • The status will update to Completed or Failed once done. 4. If the status is Failed, click View report in the Actions column. • The report shows error details to help identify what went wrong. • Use this information to fix issues and re-run reconciliation. Troubleshooting 1. A run shows Failed but no clear error is visible. Likely Cause: • Detailed errors are available only in the report view. • You may need additional permissions to view full details. Action: • Click View report to check error details. • If unclear, ask an admin to help review logs. • Fix the source files and run a new reconciliation. Note: Status labels are color-coded and may include additional context such as skipped records to help you quickly understand the outcome of each run.

Last updated on Mar 19, 2026

Why does the page show 'No reconciliations found' after I apply filters?

Short Answer: 'No reconciliations found' appears when no runs match the selected filters—Reconciliation type, Reconciliation for, and Run by. PreRequisites 1. You are on the Reconciliations page. 2. One or more filters are applied. Steps 1. Check the selected values in the Reconciliation type, Reconciliation for, and Run by filters at the top. These filters may be too restrictive and exclude all results. 2. Reset the filters to broader values: • Reconciliation type → All types • Reconciliation for → All • Run by → All users The list refreshes and should show all available runs. 3. Apply filters one at a time to narrow results. This helps identify which filter combination results in no data. 4. If no runs appear even after clearing filters: • There may be no reconciliations created yet, or • You may need to run a new reconciliation. Troubleshooting 1. Filters seem correct but no runs appear. Likely Cause: • There are no runs matching the selected filters. • You may be in a different account or organization. Action: • Verify your account or organization context. • Ask an admin if reconciliations exist for your account. Note: The message 'No reconciliations found' appears in the empty results panel when no records match the selected filters.

Last updated on Mar 19, 2026